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Moving protection, explained

Know what’s covered.
Move with a clearer plan.

Your belongings matter. Before moving day, let’s make sure the protection on your estimate matches what you expect.

Talk through my options
A moving blanket, a protected television and a checklist for planning your move

Careful handling starts with preparation.
Coverage starts with your written selection.

First, a useful distinction

Valuation and insurance
aren’t the same thing.

Valuation is the level of responsibility a mover accepts for belongings lost or damaged during the move. An insurance policy is a separate agreement with its own coverage, exclusions and claim process. Your estimate and moving documents identify what applies to your move.

For a move within Florida

Start with your estimate.

Check the selected protection before the crew begins work.

01

Basic valuation

60¢ per pound, per item

When basic valuation applies, the item’s weight sets the liability limit—not its purchase price or replacement cost. Review the written selection on your estimate.

02

Additional protection

Want a different level of protection? Ask about the options available for your move before moving day.

  • Coverage amount and how a claim is valued
  • Price and any deductible
  • Covered items, exclusions and deadlines
Review my options →
03

Your service package

“Basic” and “All-Inclusive” describe service packages. Check your estimate for what is included and any separate protection selection.

Ask specifically about floors, walls, doorways and other property. A package name alone does not explain every coverage term.

A quick example

Weight and value
can be very different.

A TV might cost $800 but weigh only 20 pounds. At the basic 60¢ rate, the weight-based limit for that item would be $12.

This illustrates basic valuation only. It is not a claim decision or an example of additional coverage.

20lbItem weight
60¢Per pound
$12Basic limit

Before the first box is loaded

A little preparation helps.

  1. 1

    Read your selection

    Keep your estimate and coverage details together. Ask us to resend anything you cannot find.

  2. 2

    Document valuable items

    Take clear photos or video, including electronics operating before the move. Tell us about fragile or high-value pieces in advance.

  3. 3

    Confirm the details

    Ask about special handling, packing requirements, deductibles and exclusions before choosing an option.

Moving across state lines?

Interstate moves have different rules. Full Value Protection applies unless you properly select Released Value in writing. Review the options and election documents for your specific interstate shipment.

Read FMCSA’s protection guide ↗

We’re here to help

Questions before or after your move?

For a protection question or a damage concern, send your move reference, a brief description and any photos to our team. We’ll help you identify the next step and the documents needed.

Contact the moving teamRequest a COI

This page explains common terms. Your written estimate, coverage selection and applicable law govern your move. Florida valuation requirements ↗